Advance notice about problems before they can affect your business
Go-Live Monitoring – The Vital IT software platform is enabled to poll devices not in intervals, but continually in real-time.
Network-Maps – Our software coupled with your enabled switch device will allow us to provide a real-time network map of your entire network. Critical to you is the ability it provides to show any disconnects in the network so we are not manually troubleshooting the source of a particular connectivity issue.
Remote Assist – A set of software tools that allow remote access to workstations and servers for quicker repair, while the user is still enabled to use their workstation.
Manage and Maintain Configuration - set-up of all network devices including routers, switches, firewalls, and wireless access points.
Password Management – Copy of all applicable passwords will be provided to the customer either by hard copy or digital media, as requested.
Reporting – Reports are available on the overall health of your network.
Optimize and manage your workstations, laptops and other devices on the network
Preventative maintenance for your equipment including
Life-cycle evaluation of hardware
Inspect and physically clean systems as needed
Hard drive space usage management
Quarterly IT network assessment
Update/report on chronic or acute issues within the network
Help-Desk Support - Utilizing Red Barn's remote access capabilities and other tools within our software suite our expertly trained staff remotely diagnose and correct a large range of problems. Faster resolution is provided with remote technology to minimize loss of productivity.
On-site Service – Our "Tech Ops" stands ready and prepared to respond and repair non-functioning hardware.
Client Assurance - Unique offering available for on-site support without specific time restraints. Vital IT is committed to maintaining the core functionality of all computer hardware via remote and on-site calls as needed.
Remote Assist- Vital IT employs Remote Assist, which provides the capability to remotely troubleshoot individual workstations and servers on a granular level. This view allows you to manipulate all functions typically found in the control panel as well as the ability to log in interactively to assist the end-user. Permission rights for this function can be enabled.
Web-based Ticketing System - Makes all matters regarding computer hardware easy to report so you can track issues, alerts, and general tasks.
Patch Management - Applies to all Microsoft service packs/system updates
Security– Anti–Virus protection including spyware, malware, and virus protection
Disaster recovery & remote monitoring service allows for greater peace of mind
Other important files
Continuous Data Protection for selected file/folders
Flexible backup schedule daily and weekly
Automatic restart after missed backup job
Flexible retention policy
Filter files by extension
Optimized & Secure Off-site Protection
In file block level incremental/differential backup
Backup protected by login name and password
Top of the line security encryption
Disaster Recovery and Business Continuity
Rapid recovery of failed servers to any systems or to the cloud
Centralized backup administration from a management console
Multiple step verification of backup images with notification via email for your IT personnel.
Failover to an on-site server, a remote server at our facility, or the cloud *dependent on storage needs*
Automatic backup of SQL, Exchange and other critical applications.
Granular recovery of individual files and folders in moments.
Simplified migration to new Windows servers.
Scheduler for automatic full and incremental backups.
Consolidation tools through image management by providing consolidated daily, weekly, and monthly backups.
Join the crowd in the cloud
Security – How will you go about securing your network from the threats that are entering your company on a daily basis. Vital IT offers a full assortment of software and services solutions to protect your network.
Spam & Virus Protection – Keep your email free of spam and viruses. Our software keeps 99 percent of unwanted messages from ever reaching your inbox. No expensive equipment, no cancellation fee, just an affordable monthly fee solution.
Anti – virus – Real time monitoring and protection against known and unknown malware threats that leverages a number of proprietary malware detection methods including dynamic translation, heuristics, behavioral analysis and traditional-signature-based methods.
Web-Protection – Malicious web-content can expose your company to higher costs, lower productivity, and legal issues. We provide protection for your network from web-based malware and viruses by blocking sites known to have malicious content. Additionally, our software allows you to set your own policies to determine what other types of sites are prohibited and which are permitted.
Email Encryption – RBTG provides a super-secure, simple-to-use encryption service. One click ensures your message remains encrypted all the way to the recipient. Keep your business compliant and your email safe with our encryption service.
Provision of consultative reviews to cover key business IT vulnerabilities in the area of security, virtualization, network architecture, data backup, and disaster recovery.
Assessment of network environment upon initial implementation with recommendations for improvement.
Quarterly sit-down assessment with assigned IT personnel to review needs and potential improvements.
Coordination of new projects that result from assessment and recommendations.